Continuing The Continuing Saga Of The Hotel
I'm wondering where this'll all end. As regular readers of the blog know I had a little run in with a certain hotel here in Adelaide on New Years Eve. No biggie except that it revealed the differences between what's considered to be 5 star service for the hospitality trade here and overseas. In a nutshell it's clear that here 5 stars has nothing at all to do with customer service, and going on the comments left by several people claiming to be connected with the hospitality trade here (some on management level) the claim that customer service is a dinosaur that needs to be not only extinct but totally forgotten isn't that far from the truth. Pretty much everyone within the hospitality trade has totally missed the point of the complaint and focused on the rule itself, not the changing of the rule or the treatment we got. The last I heard from the hotel was via a letter that basically told me that the matter had been handed over to their solicitors. The hotel is ve